AI agents · custom AI products · workflow automationSDVOSB · McLean, VA · federal + enterprise
OptiSynSolutionsDiscuss a workflow
Services / 01

Automate the handoffs, not just the answer.

Agentic workflow modernization

We rebuild slow, multi-step workflows around AI agents that can gather evidence, use approved tools, move work between systems, and hand exceptions to the right person.

Discuss the workflowSee delivery proof
01

Shorter cycle times, fewer manual handoffs, and a controlled path from recommendation to action.

WHAT WE DELIVER

A working capability with an owner, a release test, and a clear next step.

Operations with repeatable decisions, multiple systems, expensive queues, or compliance-heavy review.

Core capabilities

  • Workflow and decision mapping
  • Multi-agent architecture
  • Tool and API orchestration
  • Human authorization gates
  • Exception routing and recovery
  • Audit trails and outcome measurement

Typical deliverables

  • Production agent workflow
  • Connected system actions
  • Approval and escalation model
  • Evaluation and operating dashboard

Common use cases

  • Contract review and obligation tracking
  • Finance and procurement operations
  • Case intake, triage, and routing
  • Compliance evidence collection

OPERATING VIEW

The workflow stays inspectable after it goes live.

Business volume, agent quality, policy stops, human review, evidence, and the full decision trace belong in one operating view. The example below shows how we make that accountability concrete.

Agent ControlContract operations
OperationsEvaluationsCost
ProductionLast 30 days
Cases processed1,28418.6% above prior period
Straight-through72.4%930 completed without touch
Human review21.8%280 routed to an owner
Policy blocked5.8%74 stopped before action
Evaluation performance

First-pass quality

96.8%2.7 pts over baseline
First-pass quality over the last thirty daysQuality moved from 95.1 percent on July 15 to 96.8 percent on August 12, remaining above the 95 percent release target except for one period.100%97.5%95.0%92.5%Jul 15Jul 22Jul 29Aug 05Aug 12
Daily case volumeAverage 43 cases per business day
Median resolution28 secp95 52 sec
Cost per resolved case$0.42Target $0.60
Review SLA94.6%265 of 280 on time
Current run

Decision trace

TRACE 7F3A-29C1
  1. Intake agent

    Normalized request and matched account 10492

  2. Policy agent

    Found three applicable pricing controls

  3. Evidence agent

    Compared contract, ERP order, and account history

  4. Auditor agent

    Flagged the financial approval threshold

  5. Workflow

    Assigned decision to A. Morgan

Operations queue

Recent cases

Healthy
CaseWorkflowStateElapsed
AG-48291Contract pricingAwaiting approval00:38
AG-48290Provider enrollmentCompleted00:27
AG-48289Policy responseVerifying00:14
AG-48288Invoice exceptionPolicy blocked00:08
Illustrative operating view using representative sample dataQuality, cost, authority, and trace remain visible after launch

CONNECTED CAPABILITIES

The system around the service.

All services
02

AI product engineering

Turn the use case into a product people will use.

03

Enterprise knowledge systems

Make scattered knowledge usable without losing the source.

04

AI-ready data platforms

Fix the data path that is holding the AI work back.

Start with the workflow

Tell us what is slow, expensive, or stuck.

We will tell you whether an agent belongs in it, what the first production step should be, and where the real risk sits. You will hear back within one business day.

leads@optisynsolutionsllc.com
Business
SDVOSB certified
Delivery
Cleared + regulated
Location
McLean, Virginia
Project briefSecure intake · unclassified

No classified information or PHI