Services / 07
Keep the system useful after launch day.
Managed agent operations
We operate and continuously improve production AI workflows under defined service levels—monitoring outcomes, incidents, quality, cost, and changing business rules.
07
Stable production performance and continuous improvement without forcing your team to build a new AI operations function overnight.
WHAT WE DELIVER
A working capability with an owner, a release test, and a clear next step.
Organizations that need accountable ownership after launch or want an experienced team operating agent-driven processes alongside internal staff.
Core capabilities
- Production monitoring and incident response
- Evaluation regression testing
- Prompt, policy, and model updates
- Usage and cost optimization
- Human escalation coverage
- Monthly outcome improvement
Typical deliverables
- Service-level objectives
- Operations and quality dashboard
- Release and change management
- Monthly outcome review
Common use cases
- Agent platform operations
- Managed workflow automation
- AI reliability and optimization
- Post-launch product ownership
OPERATING VIEW
The workflow stays inspectable after it goes live.
Business volume, agent quality, policy stops, human review, evidence, and the full decision trace belong in one operating view. The example below shows how we make that accountability concrete.
Agent ControlContract operations
OperationsEvaluationsCost
ProductionLast 30 days
Evaluation performance
First-pass quality
96.8%2.7 pts over baseline
Daily case volumeAverage 43 cases per business day
Median resolution28 secp95 52 sec
Cost per resolved case$0.42Target $0.60
Review SLA94.6%265 of 280 on time
Current run
TRACE 7F3A-29C1Decision trace
- Intake agent
Normalized request and matched account 10492
- Policy agent
Found three applicable pricing controls
- Evidence agent
Compared contract, ERP order, and account history
- Auditor agent
Flagged the financial approval threshold
- Workflow
Assigned decision to A. Morgan
Operations queue
HealthyRecent cases
| Case | Workflow | State | Elapsed |
|---|---|---|---|
| AG-48291 | Contract pricing | Awaiting approval | 00:38 |
| AG-48290 | Provider enrollment | Completed | 00:27 |
| AG-48289 | Policy response | Verifying | 00:14 |
| AG-48288 | Invoice exception | Policy blocked | 00:08 |
Start with the workflow
Tell us what is slow, expensive, or stuck.
We will tell you whether an agent belongs in it, what the first production step should be, and where the real risk sits. You will hear back within one business day.
- Business
- SDVOSB certified
- Delivery
- Cleared + regulated
- Location
- McLean, Virginia
Project briefSecure intake · unclassified